SALES SATISFACTION SURVEY (SSI) Customer Type New Customer Existing Customer Corporate Yes, I agree with the privacy policy and terms and conditions. PURCHASE EXPERIENCE How courteous, Friendly and focused on your query was the salesperson? And are you satisfied with the performance of sales person * Poor Fair Good Excellent N/A DEALERSHIP FACILITY DEALERSHIP FACILITY Parking facility at dealership? * Poor Fair Good Excellent N/A Sale person offer you tea or coffee? * Poor Fair Good Excellent N/A Cleanliness of showroom? * Poor Fair Good Excellent N/A Comfort of area where you & salesperson completed sale transaction? * Poor Fair Good Excellent N/A Was product price, brochures & lead time displayed properly? * Poor Fair Good Excellent N/A PAPER WORK EXPERIENCE Did you sign on agreed delivery month in booking order form & are you satisfied with the booking procedure? * Poor Fair Good Excellent N/A DELIVERY EXPERIENCE DELIVERY EXPERIENCE Were you introduced to 3S+CR managers & facility at the time of new vehicle delivery & facilities? * Poor Fair Good Excellent N/A Condition/Cleanliness of both interior and exterior of your vehicle (clean, free scratches, dent etc)? * Poor Fair Good Excellent N/A VEHICLE DELIVERY PROCESS PRECEPTION ABOUT BRAND - TOYOTA Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle) and helpfulness of staff at delivery time. * Poor Fair Good Excellent N/A Are you satisfied with the performance of sales staff and Would you prefer/consider same dealership for your next vehicle purchase? * Poor Fair Good Excellent N/A Send Your Survey
